Is this a ticket queue or a retainer?

Retainer. A dedicated pod with a named lead. We work inside your ITSM tool of choice but the service is not measured in tickets closed.

What about hypercare after go-live?

Yes. Hypercare typically runs 4 to 8 weeks post-go-live. It can continue into a long-term managed arrangement or hand off to your team.

Do you handle Salesforce admin-only work?

Yes. Smaller orgs sometimes only need admin coverage. We scope that separately at a lower monthly cost.

Can you cover both Salesforce and SAP?

Yes. One team with practitioners on both sides. Integration problems stop being finger-pointing exercises.

What if we want to modernize underneath support?

The managed arrangement can run alongside a project engagement. Often the project team and support pod share leadership to keep context.

Application Support. Salesforce and SAP, kept current.

Salesforce, SAP, and custom applications kept current, configured, and performing. Admin coverage, release management, L2 and L3 support. Practitioners who can also write the integration that the ticket is about.

Talk to us All managed services

What we do

What is included.

Admin coverage

Daily admin tasks for Salesforce, SAP, and custom apps. User provisioning, data cleanup, and the small requests that never stop.
L2 and L3 support

Practitioner response, not ticket routing. Bugs triaged, fixed, and deployed. Root-cause analysis on recurring issues.
Release management

Sandbox refreshes, regression testing, and deployments on the cadence your business runs. Release notes your users can actually read.
Integration monitoring

The handoffs between systems where problems actually happen. Watched continuously, fixed proactively.
User management

Role changes, permission audits, and the quarterly access review finance or security teams ask for.
Roadmap input

Ticket patterns turned into a prioritized backlog. A monthly conversation with your product owner about what to build next.

Platforms

What we support.

Salesforce (Sales, Service, Data)
SAP ECC
SAP S/4HANA
NetSuite
MuleSoft
Boomi
Azure DevOps
Jira
ServiceNow
GitHub
Zendesk

How it works

How it works.

Commitment: Quarterly
Response: SLA-backed
Reporting: Monthly
Handoff path: Always open

FAQ

Questions we get.

Is this a ticket queue or a retainer?: Retainer. A dedicated pod with a named lead. We work inside your ITSM tool of choice but the service is not measured in tickets closed.
What about hypercare after go-live?: Yes. Hypercare typically runs 4 to 8 weeks post-go-live. It can continue into a long-term managed arrangement or hand off to your team.
Do you handle Salesforce admin-only work?: Yes. Smaller orgs sometimes only need admin coverage. We scope that separately at a lower monthly cost.
Can you cover both Salesforce and SAP?: Yes. One team with practitioners on both sides. Integration problems stop being finger-pointing exercises.
What if we want to modernize underneath support?: The managed arrangement can run alongside a project engagement. Often the project team and support pod share leadership to keep context.

Application Support. Salesforce and SAP, kept current.

What is included.

Admin coverage

L2 and L3 support

Release management

Integration monitoring

User management

Roadmap input

What we support.

How it works.

Questions we get.

See also.

Tell us what you want to move.