Business Transformation. Operating model redesign that lands.
Operating model redesign, process re-engineering, and the change program needed to land the tech. End-to-end program discipline for hard multi-quarter moves.
What we do.
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Operating model design
Target operating model with roles, RACI, service boundaries, and governance. Designed to hold up outside the slide deck.
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Process re-engineering
End-to-end redesign of core business processes. Measured in cycle time, cost, and handoff count, not workshop photos.
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Change management
Stakeholder analysis, communications, training, and adoption tracking. The program inside the program.
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Program management
Milestones, dependencies, risks, and the status report that tells leadership the actual temperature.
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KPI design
Metrics wired to the operating model. Dashboards that drive operating reviews.
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M&A integration
Day-one readiness through year-one integration. Systems, processes, and people lined up in a single plan.
Tools we use most.
- Target Operating Model frameworks
- Value stream mapping
- Process mining (Celonis, Signavio, UiPath Process Mining)
- ARIS
- LeanIX
- Miro
- Smartsheet
- Jira Align
Engagement shape.
- 12 to 26 weeks
- 4 to 8 people
- New operating model + plan
- Fixed scope
Questions we get.
- What makes this different from a strategy deck?
- We stay for the landing. Operating model work has to survive the first re-org, the first quarter-end, and the first real escalation. We build it with the people who will run it.
- How do you avoid workshop fatigue?
- Short interviews with the people doing the work. Artifacts that get used after the meeting. We pull what we need and stop taking time.
- How do you measure success?
- KPIs agreed before kickoff. Cycle time, cost per transaction, handoff count, error rate, adoption rate. We report against them on the cadence leadership picks.
- Do you handle M&A integrations?
- Yes. From day-one readiness to year-one integration. Typical scope 6 to 18 months.
- Who keeps it alive after you leave?
- A named internal owner identified early, trained through the project, and handed a plan.